Please note to be eligible for return or exchange you must contact us within 7 days of receiving your order.
Refunds are not given for change of mind or wrong purchase decisions, in this instance a credit note will be issued.
We will happily offer you a full refund for the purchased items if it meets any one of the following criteria:
– The item is physically damaged or faulty in a way that amounts to a major failure of the product. The Artisan Barista will determine the extent of any failure. ** We do not take responsibility for the actions of Third Party Couriers.
– You have been sent the wrong item by mistake.
– The item you purchased was out of stock at the time the order was placed.
When returning an item we advise using a trackable shipping service.
Please send us an email at firstname.lastname@example.org to arrange your return.